SHIPPING & RETURNS

 

Delivery Information

Orders will be processed and shipped within 1-3 working days. 

If there is an unforeseen delay, we will contact you.

REGIONCOSTCARRIERDELIVERY TIME
UK£3.95Royal Mail 1-3 working days. 
(Please allow up to 10 working days)
EU£9.95International Economy5-10 working days. 
(Please allow up to 21 working days)
Rest of World   £14.95International Economy10-14 working days. 
(Please allow up to 31 working days)
 

Deliveries are made by Royal Mail.  If you miss a delivery and the package won’t fit through your letterbox, Royal Mail will leave a card. Please follow the instructions on the card to re-arrange delivery or collect from your local Royal Mail depot.

Returns & Exchanges

Our returns policy is 14 days. You can return items within 14 days of delivery provided they are in an unused, unopened condition.

We do not offer refunds or exchanges on sale items, except in the case of faulty products.

We do not accept returns or offer exchanges on personalised items as they cannot be re-sold.

You are responsible for postage costs for any returned items. Postage costs are non-refundable. We recommend using a trackable delivery service with proof of postage. You will be responsible for paying the cost of returning the item and postage & packing charges will apply for all exchanges.

Exchanges: If you wish to exchange an item please get in touch within 14 days at info@milaandeve.com.

Returns:

Please send returns to the address on your packing slip withn the parcel or contact us by email at info@milaandeve.com if you wish to discuss your return.

Once your item is received and approved, we will process the refund to your original payment method, in no more than 30 days. The original postage and packaging charges will not be refunded.

Clothing returns that are soiled or have pet hair on them will not be approved for a refund.

We hope that all our products reach you in perfect condition, if however goods are damaged or faulty please contact us at: info@milaandeve.com.

If you have received a faulty item or the wrong item has been delivered, please get in touch ( hello@milaandeve.com) within 7 days of receipt. We will do all we can to resolve the matter as quickly as possible.